Second-Level BI Support Administrator (m/f/d)

29 countries. Around 48,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical retailer in Germany and at the same time the best integrated healthcare provider in Europe.

For the PHOENIX International Holdings GmbH we are looking for a Second-Level BI Support Administrator (m/f/d) at pur location in Fürth or Mannheim.

Ihre Aufgaben

  • Ensure the smooth functioning of PHOENIX’s BI systems using ITSM-Tools.
  • Monitor performance, troubleshoot issues, and perform routine maintenance tasks.
  • Categorize, prioritize, and assign tickets to appropriate team members using ITSM-Tools for ticket routing.
  • Provide ETL routine support, including handling job abortions.
  • Manage user account information and permissions across various systems like SQL servers, databases, and more.
  • Conduct Power BI capacity checks.
  • Provide second-level support to local service desks in Europe.
  • Facilitate communications between different BI teams.
  • Provide direct 3rd level support by solving issues independently and supporting various teams in issue resolution.
  • Handle special SQL data requests.
  • Create and maintain comprehensive 2nd level support documentation.

Ihr Profil

  • Training as an IT specialist in system integration or comparable solid IT training.
  • Strong problem-solving and analytical skills.
  • A general understanding of Power BI to identify issues and decide where to escalate, along with a fundamental understanding of ETL processes..
  • Initial experience in SQL query language and general web applications understanding (e.g., WebFOCUS (optional), HTML, and JavaScript).
  • Basic understanding of cloud technologies such as Azure.
  • Good knowledge of ITIL standards and their practical application.
  • Experience in working with external providers in an international environment.
  • Confident handling of MS Office, especially Teams.
  • Reliable and self-organized work ethic.
  • Excellent communication skills in both German and English.

Our Benefits:

  • Future-proof: We are growing and expanding. We are the market leader and offer you a permanent employment contract, 13 monthly salaries, vacation pay as well as 30 days of vacation and much more. (job bike, company pension scheme, etc.
  • Reconciliation of private and professional life: We offer mobile office and flexible working time models.
  • Career: We promote you! There are great opportunities within the PHOENIX Group.
  • Continuing education: We would love to - we are happy if you are eager to learn. The PHOENIX Learning World offers you an exclusive range of further training courses.
  • Team: This is how we work. We promote team cohesion through small and large events

 

Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Erik Sabo. We are looking forward to your application!

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