Technical Service Manager (m/f/d)

29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical wholesaler in Germany and at the same time the best integrated healthcare provider in Europe.

We are looking for a Technical Service Manager (m/f/d) for our IT & Digital Competence Center in Vantaa Finland.

Ihre Aufgaben

  • The stable, secure and supported operation of Enterprise Hosting Services in cooperation with internal and external support teams
  • Support changes and evolutions to the existing Enterprise Hosting Services, in cooperation with Service Owner, internal Delivery Teams as well as with External Service providers and Countries
  • Regular tracking of the Services Delivery quality to ensure to meet the Business demand, to ensure Service availability and proper Capacity management
  • Control of Service performances and Service Budget, sharing Service delivery reports and Key Performance Indicators analysys
  • Guarantee proper lifecycle management, to keep the security level of the internal environment at an optimal level

Ihr Profil

  • Understanding of complex Enterprise Hosting Service landscape on premise as well as on Cloud
  • Strong ITIL Knowledge and several years of experience in Process Management and lifecycle Management
  • Experience in dealing with SLAs stack, Service Monitoring and Reporting, Service Catalogue Management, Service Cost Optimization, Service Introduction Process and Service Operation
  • In daily operations you are working efficient, Service oriented and you are interacting with Internal and External Providers to optimize solutions and sharing KPI reports
  • Your business, technical and Social soft skills in English are adequate to handle all topics within an European acting company

Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Florian Thome. We are looking forward to your application!

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