IT Process Manager (m/f/d)

29 countries. Around 48,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical retailer in Germany and at the same time the best integrated healthcare provider in Europe.

We are looking for a IT Process Manager (m/f/d) for our IT & Digital - Process Management Department. This position can be filled in Mannheim or Fürth.

Your Tasks

  • As part of our Chapter Process Management within the IT & Digital organization, you will accompany the IT process transformation of Europe's leading healthcare provider and support the organization.
  • You are responsible for identifying, planning, and implementing measures to drive process excellence within IT & Digital.
  • You contribute to further develop Process Management as foundation for our Target Operating Model and facilitate the modeling and continuous improvement of the Digital and IT processes.
  • You know the application ARIS well: you have solid knowledge in the tool’s administration, you are familiar with its modeling capabilities, and you know about other application related capabilities.
  • You ensure that the BPM methods and tools are continuously evolving.
  • You are responsible for conducting ARIS and methodology trainings.
  • You support the further development of the BPM community.
  • You support strengthening the BPM framework by ensuring process modeling consistency and facilitating process governance meetings.   

Your Profile

  • Degree in computer science, process management or comparable professional experience
  • At least 3 year of professional experience in the field of process management
  • Experience in the ARIS application (both administration & usage)
  • Knowledge of different modelling notations (EPC, BPMN, Archimate, etc.)
  • Independent, structured way of working and analytical skills, fun with new technologies
  • Service orientation, high willingness to learn and being a team player
  • Solid knowledge in ITSM processes (preferably ITIL v.4 certified)
  • Fluent in English and German

Our Benefits:

  • Future-proof: We are growing and expanding. We are the market leader and offer you a permanent employment contract, vacation pay as well as 30 days of vacation and much more. (job bike, company pension scheme, etc.
  • Reconciliation of private and professional life: We offer mobile office and flexible working time models.
  • Career: We promote you! There are great opportunities within the PHOENIX Group.
  • Continuing education: We would love to - we are happy if you are eager to learn. The PHOENIX Learning World offers you an exclusive range of further training courses.
  • Team: This is how we work. We promote team cohesion through small and large events.


Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Erik Sabo. We are looking forward to your application!


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